Frequently Asked Questions
Everything you need to know about your ANNKE security solutions.
Does ANNKE offer free shipping on security systems?
Yes, we offer free standard shipping on all orders over $50 within the continental United States. Expedited shipping options are available at checkout for an additional fee.
What is the warranty period for ANNKE products?
All ANNKE hardware comes with a 2-year limited warranty from the date of purchase, covering defects in materials and workmanship under normal use.
Can I view my camera feed remotely on my smartphone?
Absolutely. You can access live streams and recorded footage from anywhere in the world using the ANNKE Vision app, available for free on both iOS and Android devices.
What is your return policy for unsatisfactory items?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days for a full refund.
Do ANNKE cameras require a monthly subscription fee?
No, ANNKE systems are designed for local storage via NVR or DVR, meaning there are no mandatory monthly subscription fees to store or access your own video footage.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payments via PayPal and Klarna for financing options.