Returns & Exchanges
At ANNKE, we stand behind the quality of our security solutions and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your hardware is defective or doesn't meet your needs, our streamlined return process ensures a quick resolution or replacement.
Submit a Return Request
Contact our support team or log into your account to initiate an RMA (Return Merchandise Authorization) request within 30 days of delivery.
Receive Authorization
Once your request is reviewed, you will receive an RMA number and detailed shipping instructions via email to ensure your return is tracked correctly.
Pack and Ship
Securely package the devices in their original packaging, including all accessories and manuals, and ship them to the designated ANNKE service center.
Inspection and Refund
After our technicians verify the item's condition, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing